| Telecom Expense Management
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Chairman
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 | Dick van Schooneveld
board member, TMA |
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| 07:30 | Start TMA breakfast session
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| 08:00 | Expert: "Mobile wannabees"
More and more employees will use their private smartphone for business, the so called “mobile wannabees”. They challenge ICT-Managers on security, support and purchase. | |
| 08:45 | Reception and registration
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| 09:30 | End TMA breakfast session
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| 09:40 | EXPERT: Telecom Expense Management Experiences
You should not be using TEM to manage uncertainties, but to measure the magnitudes
- Experiences as Director Communication Services at Philips Electronics Netherlands and Consultant International Telephony at Atos Origin
- Expenses, what is it and what should be managed? - rates, usage, purchase equipment, depreciation, provision of services, invoices, costs - empowerment!
- Efforts versus result - information management - do it yourself/joint effort with suppliers/application
- Lessons learned
ing. Ruud Macco, managing director, Rumac ICT Communications | |
| 10:05 | Investments in Telecommunication are not about business opportunities but about reducing costs!
A recent study by Heliview on motives for investments in telecommunications revealed that these motives are mainly focused on cost reduction. During an exciting presentation Leo will draw a parallel between the results of the study, the latest market developments and the strong development of Telecom Expense Management.ing. Leo van der Heijden, CEO, Calvi Business Software BV | |
| 10:30 | Morning break at the information fair
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| 10:50 | WORKSHOP: Complete visibility and control to reduce your (mobile) communication costs
- Controlling costs
- Supporting the growing needs of mobile employees
- Implementing robust corporate mobile policies
- Mobile Health Check
ing. Wilco Zwerus, head mobility practice, BT Benelux | |
| 11:15 | EXPERT - How to overcome the obstacles for TEM implementation?
- Facts and Fiction on Telecom cost
- Back to basics of TEM
- Triggers en barriers of TEM adoption
- Selecting a TEM (service) provider
- Best practices
- Why focus on mobility?
Ed Vonk, former general manager, EVUA, former telecom communication manager, Shell | |
| 11:40 | BUSINESSCASE:- TEM; the new way of communication
- The relation to data-communications
- New software tools
- Technical & functional development
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| 12:05 | You have 5 minutes to change rooms
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| 12:10 | Parallelsessie B1: Best practices for Telecom Expense Management success
- Getting started
- Best practises
- The future of TEM
- Business case
drs. ing. Ron van Valkengoed, managing director, Ezwim | |
| 12:10 | Parallelsessie A1: Developing an exceptional TEM program
- TEM metrics and TEM program ROI
- Best practises that raise TEM performance through key performance indicators and industry standards
- 5 steps to an optimimezed telecom environment
- Case study
ir. Shahram Sharif, vice president global strategy and business development, Anatole, board member, Telecom Expense Management Industry Association (TEMIA) | |
| 12:35 | Lunch break at the information fair
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| 13:45 | EXPERT: TEM Market Overview: From Bill Validation to Strategic Supply Chain
Management
The telecom expense management (TEM) market continues to change as market consolidation persits, major telcos enter the market, and systems integrators take greater interest in providing clients with TEM services. This presentation provides an overview of some of the key players in today's TEM market and offers a simple framework to help organizations identify key criteria for use in evaluation TEM suppliersOnica King, researcher IT infrastructure and operation professional, Forrester Research BV | |
| 14:15 | You have 5 minutes to change rooms
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| 14:20 | Parallelsessie A2: managed Telecommunication Convergence Suite
- Why customers are shunning away from single point telecommunication solutions
- Fixed, mobile and Mobile Device Management and directory integration services
- Customer case AEGON, integrated suite for fixed and mobile cost- and availability management
Arno Valk, managing director, Pridis | |
| 14:20 | Parallelsessie B2: TEM and Behavior changes
Service in telecom based on facts and figures
- Directing the behavior of providers
- Directing the behavior of your employees
- Directing the behavior of the purchasing
Randy Riteco, founder, A & B Groep | |
| 14:45 | Afternoon break at the information fair
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| 15:15 | Parallelsessie A3: Business Intelligence drives TEM performance
- Easily improve visibility to TEM data, making it easier to understand
- Highlight anomalies and exceptions, find the “needle in the haystack”
- Influence call behaviour through intelligence distribution
- Produce actionable information for managing telecom charges, usage, vendors, inventory and services
- Compare actual results with budgets, policies, benchmarks, contracts and history
Joseph H. De Wilde, managing directors, Convergence Strategies | |
| 15:15 | Parallelsessie B3: CloudControls: the first TEM system with integrated Telecom Management
- Integration of TEM, Telecom Management and SLA Management
- Pro-active managing of Telecom costs and consumption (Euros, minutes, MB's, SLA)
- Dashboard with KPI's
- Custom lay-out for access of data and functions within CloudControls (the system will follow the customer)
ing. Marc Kuiken, managing director, Cloud Seven | |
| 15:40 | BUSINESSCASE – TEM in fully VOIP IPT environment
- Results after TEM implementation in VOIP IPT environment
- Cost effects of indoor GSM solutions
- Telecom Performance Management (TPM)
- Lessons learned
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| 16:05 | Round-up and closing of the program by the Conference Chairman
drs. Dick van Schooneveld, bestuurslid, Telecom Management Association (TMA) | |
| 16:15 | Informal social (networking)drinks at the information fair
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Telecom Expense Management 2010 | 17 March, 2010 | WTC, Amsterdam |
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